Question 1

How do I choose the right eFOLDi?

Accepted Answer

Try our mobility assessment or book a free home demo. Our team will help you compare the Lite, Compass, Explorer and Navigator based on your needs.

Question 2

Can I try before I buy?

Accepted Answer

Yes. We offer FREE in-home demonstrations Australia-wide. Book a demo and we come to you.

Question 3

Do you offer finance or funding support?

Accepted Answer

Please contact us on 1800 950 234 to discuss DVA and finance options.

Question 4

Where do you deliver?

Accepted Answer

Delivery Australia-wide. Freight is calculated at checkout using your postcode.

Question 5

How long does delivery take?

Accepted Answer

Most metro areas receive delivery within 5 to 10 business days. Regional areas may take longer.

Question 6

Can I take my eFOLDi on a plane?

Accepted Answer

Yes. All eFOLDi batteries are airline-friendly lithium batteries. Notify the airline in advance. See our air travel guide for details.

Question 7

What warranty comes with an eFOLDi?

Accepted Answer

Every eFOLDi ships with a comprehensive warranty on the frame, motor and battery. Full terms are supplied with your product.

Question 8

Where do I get service or spare parts?

Accepted Answer

Call 1800 950 234 or use the contact form. We stock genuine parts and support every model we sell.

Frequently asked questions

Buying an eFOLDi